We design our plans to suit your needs, to provide continuous technical assistance in the prevention, diagnosis and repair of hardware and software incidents, in order to maximize productivity by reducing the periods of failure and inaction.

• Take the incident by phone or by mail
• Derivation. Displacement of the technical staff at the scene, with the spare part, if applicable.
• Diagnosis, correction and / or repair of the fault. Scaling according to the required level.
• Control and quality test of the work.
• Coordination and management of the assistance.
• Transfer of equipment to and from our laboratories.
• Report of operational and managerial information.
• Coverage: servers, workstations and printers from any vendor or manufacturer, under warranty or out of it, and base software.
• Documentation of all work done.

• Preventive maintenance: includes cleaning of components, verification and correction of faults, virus control, screening and optimization of performance of components (hard disks, CD drives, etc.), operating system and applications.
• Corrective maintenance: ranging from the notification of the incident until the restoration of normal operation of the equipment. Repairs can be made on-site or laboratory.
• Response times: within 12 hours of the incident reported or special times according to the trade agreement.
• Resolution time: according to the needs of your business.
• Including spare parts or not
• Including replacement equipment or not

• Staff trained to resolve problems.
• Own or hired vehicles for transporting equipment and specialized personnel in the radius of the Gran Buenos Aires.
• Own communications infrastructure, to maintain permanent links with the customer and the staff of the company.

• Have permanent coverage of incidents, and minimize your downtime.
• Reduce network maintenance costs and components.